Refund policy

We do not accept change-of-mind returns.
Towels, robes and sleepwear are personal items, and embroidered pieces are made to your order. Please check sizes, colours and any embroidery text carefully before you buy — we are glad to answer questions beforehand.

If something is wrong If an item arrives faulty, damaged in transit, or significantly different from how it was described, contact us within 30 days of delivery with your order number and photographs of the problem.

Most issues can be settled from photographs alone. Where we do need the item back:

• If we confirm the fault, we will reimburse your reasonable return postage and send a replacement or refund you — your choice.
• If we inspect the item and find no fault, we may ask you to cover the return and inspection costs. We will give you an estimate of those costs before you send anything.

Keep your postage receipt so we can reimburse you.

Your rights under Australian Consumer Law Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Write to us through the contact page and we will come back to you.