Towel FAQs: Sizes, Care, Embroidery & Delivery

Most UCHINO Bath Towels are 70 × 140 cm. Small Bath Towel products in the range include 50 × 100 cm and 60 × 100 cm. Our Face Washers are generally 34 × 40 cm, with looped styles at 30 × 30 cm; our Hand Towels are generally 34 × 80–85 cm. Check the individual product page for the exact size, as the dimensions vary by style. Our Japanese and Australian towel size guide explains the comparison.

For Australian customers, UCHINO’s products originally categorised as Guest Towel are presented in our Face Washers collection. The closest common size is 34 × 40 cm, while looped styles can be 30 × 30 cm. The exact dimensions are shown on each product page. “Guest Towel” is the original UCHINO category name; “Face Washer” is the customer-facing Australian category.

For Australian customers, UCHINO’s products originally categorised as Face Towel are presented in our Hand Towels collection. They are generally 34 × 80–85 cm, a longer and narrower shape than the 40 × 60–65 cm hand-towel dimensions shown in Australian retail size guides. Check the individual product page for the exact size. “Face Towel” remains the original UCHINO category name in the product data.

Pile has raised loops that hold water, so it is the familiar choice when you want more absorbency from the cloth. Gauze is a light, open weave with no raised loops, so it uses less cloth and tends to dry and fold more quickly. Some UCHINO products combine gauze on one side with pile on the other. Read our gauze versus pile guide for the construction and use cases.

Follow the Care section on the individual product page because constructions can differ. As general care, wash towels separately for the first few washes, avoid fabric softener for the first few washes, and do not use chlorine bleach on coloured items. If a towel becomes stiff or less absorbent, our laundry guide explains the evidence behind the advice.

Yes, where the product page shows the embroidery option. UCHINO’s embroidery service covers towels, robes, sleepwear and baby pieces; our apparel pieces and soft toys cannot be embroidered. Visit How embroidery works for the current choices and ordering steps.

Add the product to your cart, then press Add embroidery underneath that item in the cart. You choose the name, lettering style and thread colour one piece at a time, and check the spelling before confirming. This means you can personalise two items in a three-item order without adding embroidery to the third.

Name embroidery is $10 per piece. The current service accepts up to eight characters, including letters, numbers and spaces, with four lettering styles and fifteen thread colours. The name is stitched as typed, so check the spelling before you confirm.

Adding embroidery does not delay dispatch. Our standard dispatch times apply. For delivery estimates after dispatch, see our shipping policy.

Embroidered pieces are made to order and cannot be returned or exchanged for change of mind unless faulty. If an item arrives faulty, damaged in transit or significantly different from its description, contact us within 30 days of delivery with your order number and photographs. Nothing in the policy limits your rights under the Australian Consumer Law. See the full refund policy.

Yes. UCHINO AU ships from Australia. Within Australia, shipping is $12 AUD flat, with free shipping on orders over $200 AUD. The current delivery estimate is 1–4 business days after dispatch; orders are dispatched on business days and tracking is emailed once dispatched. See the shipping policy for international orders and exceptions.

There are two listed Australian stockists in New South Wales: Lillianna Living & Wellness at Shop 8, 1 Rider Blvd, Rhodes NSW 2138, and Lillianna Gifts & Home @East Village at Shop 15/2 Defries Ave, Zetland NSW 2017. Opening hours and phone numbers can change, so check Find a store before visiting.